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Archives: FAQ
Does Americold lease or own its facilities?
Americold primarily owns its facilities, though in some cases Americold provides staff for customer-owned facilities or leases buildings if that’s a better fit for a specific program or location. Learn more about our sites on our Facilities page.
Does Americold perform system integration with its customers?
Yes, Americold can integrate its supply chain management systems with a customer’s ERP system, allowing for a seamless and timely flow of information. Please visit our Integrations page for more information. We also offer a solution called i-3PL, if full systems integration is not yet for you.
Can Americold manage a pallet provider program for its customers?
Yes, Americold can manage your pallet program for both inbound and outbound pallets as well as provide weekly reconciliation with the pallet provider team.
What ancillary/value-added services does Americold provide?
Americold offers a full range of ancillary/value-added services for its customers – the following are just a few examples: manifesting/take weights, slatting & de-slatting, manual order entry, case and each picking, aisle-ready pallet preparation, date stamping, light processing, blast freezing, and tempering. Discover more by clicking here . We can develop new processes and services to compliment your products as well – you have only to ask.
Will Americold perform Outbound Labeling for its customers?
Yes, absolutely. Americold can perform outbound labeling and many other value-added services for its customers.
What is Americold’s continuous improvement methodology?
The Americold Operating System (AOS) is how Americold drives improvement throughout our organisation. Such areas include: Work Place Safety, Food Safety, Direct Labour Productivity, Energy Reduction/Cost Control, & Facility Maintenance.
How quickly can Americold provide space at a last minute’s notice?
Americold strives to be flexible to our customers’ needs and to respond quickly. Each request for space is evaluated on a case-by-case basis with consideration to the amount of space required, suitability of product to an existing building, and that building’s occupancy rate. Typically, if we don’t have space in a primary site choice, then we can offer an alternative close by. Contact us for more information.
How does Americold ensure food safety in its facilities?
Food Safety and product integrity is a critical component in how we support our customers. Americold complies with regulations from our customers as well as state and federal requirements, with our sites audited regularly to ensure compliance to all mandatory standards. To provide oversight within the company, Americold employs a Regional Food Safety expert who provides the framework and enforces compliance across the ANZ network, this position is further supported by Lead Auditors across our business who complete internal audits in accordance with customer and corporate requirements. Our food safety program is enhanced by our third party external audit program, with our sites maintaining accreditations including SQF, WSEP, YUM and various import / export programs across the ANZ region. For further information, please visit Safehold – Document Portal / Food Safety.
What Does Americold provide for inventory visibility?
Americold’s i-3PL Supply Chain Control portal offers unmatched visibility into your inventory while it’s within the Americold network. It offers 24/7 online access, dashboards with real-time reporting, event management with email alerts, order management, track and trace functionality, and performance metrics. And all from any web-enabled, smart device.