Archives: FAQ

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalisation of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

Our Program Management Office (PMO) includes experts in operations, engineering, construction, and refrigeration. We build or retrofit proven solutions on-time, with full risk and contingency planning. Our network of warehouses enables us to create short-term storage strategies with tollgate milestones to implement a backup plan. Our rigorous methodology ensures your launch is successful through detailed ramp-up and staffing planning, multi-workstream integration, and KPI visibility and oversight.

Each Americold facility follows state, federal and customer mandated requirements for documenting and implementing Hazard Analysis and Risk-Based Preventive Controls. As food is received and shipped at our warehouses, product temperatures are collected, recorded, and verified to meet customers’ strict requirements. Trailers are inspected to ensure they are capable of maintaining food security and product integrity. During storage, cold room temperatures are monitored multiple times per day to ensure tight temperature control. Additionally, Americold facilities deploy several other food safety perquisite programs, such as allergen control to prevent allergen cross contact, cleaning and sanitation, preventive maintenance, and pest control.

SQF maintains a web page that provides a tremendous amount of information regarding the food safety programs, training opportunities, and detailed requirements: www.sqfi.com. The Code for Storage and Distribution can be found on Safehold within the Document Portal under Food Safety – Standards. Within this tab, you will also find other supporting information including guidelines and standards for our customers and the Cold Chain Guidelines. For further information, please liaise with your site Safety Representative who will assist with any enquiries.

Absolutely – Americold is happy to share food safety audit results with its customers. Please contact your Americold facility’s General Manager.

We’ve listed our terms & conditions documents on our Customer Resources page.

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@new.americold.com.au.

Complete system failures are extremely rare events and we’re proud of our 99.99% systems availability record. This is supported by our complete backup of 100% of our files in our disaster recovery replication environment. We employ high availability disaster recovery solutions that are tested as a part of our SOX compliance to ensure systems availability and our IT infrastructure provides IT service from two separate data centers.

Americold limits the sharing of data with its suppliers and vendors, and the small number of third-parties we need to share information with are put through a rigorous vetting process that aligns with vendor security risk management best practices.

Firstly, we have very little need to share customer data, and only then share only what’s necessary. We classify our customers’ data as confidential and add additional layers of security and monitoring to warrant adequate protections over that proprietary information. The full details of our security protocols are not made public.